A Master Service Agreement (MSA) is a contract that outlines the general terms and conditions governing the relationship between a client and a vendor. It serves as a foundational document, simplifying future agreements for specific projects by setting pre-agreed rules for work scope, payment terms, confidentiality, dispute resolution, and other key aspects.

The sample MSA provided on the VendorWorks site offers businesses a reference template to better understand how to structure their vendor relationships, ensure clarity in expectations, and mitigate risks effectively.